Delivery and returns

Delivery

Our Website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland.

The price of the products listed on our website do not include a charge for delivery. These charges are in addition and as follows:

Delivery information

Your chocolates will be delivered via 1st class Royal Mail and will usually take 3 - 5 days to arrive. We aim to dispatch your order within 3 working days, but generally do not post chocolates on a Friday to ensure that they do not spend the weekend in a depot.

We will not check or verify addresses and messages supplied by you. We will deliver to the address as you enter it and can not accept any liability for late or failed delivery if the quoted address is incorrect.

If no-one is at the address when the delivery is attempted, goods sent by standard first class mail will be left with a neighbour, wherever possible, in accordance with the Royal Mail guidelines. In all cases, notification of delivery will be given. It is your responsibility to re-arrange delivery, where appropriate.

Special delivery requests

Please add any specific requests into the 'Special Instructions:' box on the shopping cart page and we will do our best to honour them. We cannot currently guarantee to deliver on a particular day.

Suspending deliveries during hot weather 

Our fresh chocolates are susceptible to heat damage so during hot periods (usually when the temperature during the day goes consistently above 23°C) we may suspend deliveries. If you have placed an order and we suspend deliveries you will be offered the choice of waiting for deliveries to resume or having a full refund.

Returns

Due to their perishable nature your chocolates cannot be returned once they have been delivered. However we want you to be pleased with our products so if they have been damaged in any way during transit please contact us within 5 days (including your order number) and we will work with you to resolve the problem via replacement product(s) or partial / full refund.