Delivery and returns
Delivery
Our Website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland.
The price of the products listed on our website do not include a charge for delivery. These charges are in addition and as follows:
- Our standard delivery charges are £4.50 for orders below £20, £2.50 for orders of £20 and above, free for orders from £40 and above
We aim to dispatch your order within 3 working days. Your chocolates will be delivered via 1st class Royal Mail or Collect+ courier service. Note: we generally do not post chocolates on a Friday to ensure that they do not spend the weekend in a depot.
We will not check or verify addresses and messages supplied by you. We will deliver to the address as you enter it and cannot accept any liability for late or failed delivery if the quoted address is incorrect.
If no-one is at the address when the delivery is attempted, goods sent by standard first class mail will be left with a neighbour, wherever possible, in accordance with Royal Mail and Collect+ guidelines. In all cases, notification of delivery will be given. It is your responsibility to re-arrange delivery, where appropriate.
Special delivery requests
Please add any specific requests into the 'Special Instructions:' box on the shopping cart page and we will do our best to honour them. We cannot currently guarantee to deliver on a particular day.
Suspending deliveries during hot weather
Our fresh chocolates are susceptible to heat damage so during hot periods (usually when the temperature during the day goes consistently above 23°C) we may suspend deliveries. If you have placed an order and we suspend deliveries you will be offered the choice of waiting for deliveries to resume or having a full refund.
Returns
Due to their perishable nature your chocolates cannot be returned once they have been delivered. However we want you to be pleased with our products so if they have been damaged in any way during transit please contact us within 5 days (including your order number) and we will work with you to resolve the problem via replacement product(s) or partial / full refund.
